Refund policy

In order to ensure the health and safety of our feline clients, we only accept returns for defective, damaged or wrong items. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 15-day return policy, where customers have 15 days after receiving orders to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@catnipcollective.org. Please enclose photographic evidence of defective, damaged or wrong items.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@catnipcollective.org.

Warranty
We warranty all of our products for one year against functional defects. Please email us at contact@catnipcollective.org and we will do our best to make things right. This warranty does not cover normal wear and tear.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@catnipcollective.org